Dignity Health CarePacs
It’s never been more important for healthcare systems to provide the best experience for patients, families and their care team. Through research in the gemba, we discovered key factors in promoting a positive patient experience; quietness of environment, overall cleanliness and patient/care team interaction. We created a series of simple, customizable CarePacs (QuietPac, ComfortPac and WellnessPac) to both enhance and target these key aspects of the patient experience, as well as strengthen brand equity.
Social behavior research: Dr. Trent Haywood
Photography: David Lebovic